General terms of sale

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Top > General terms of sale

 General terms of sale

 The offer

Duration of validity :

The offers on the site are valid during their on-line presence.
 
Territorial extent :

The offers are valid for any purchase carried out on line, Metropolitan France and in the countries of the European Union, Switzerland, Norway, Eastern european countries and Maghreb.

Validation :

When you click on the button " Valider" after the process of order, you state to accept fully and without reserve the sales terms.

The data recorded by www.lesrecettesgourmandes.com constitute the proof of the all transactions passed through www.lesrecettesgourmandes.com and its customers.

The data recorded by the system of payment constitute the proof of the financial transactions.
 
Availability :

All the products on the site are available and our offers are proposed within the limit of stock available.

In case of unavailability of a product after order, we will inform you by email or give you a call within a time of 48H (working days).

Then you will be able to ask for the cancellation of your order or the exchange of missing products.

 



 Satisfied or refunded

In the event of complaint, you can contact us by :


Telephone : 05 62 36 83 74 from Monday to Friday (8:00 am to 5:00 pm)

From abroad : 00 33 5 62 36 83 74 from Monday to Friday (8:00 am to 5:00 pm)
 
Mail :

Sarl EUROBEL
25 Avenue Bertrand Barère
BP 534
65000 TARBES
 
We thank you for mentioning your reference customer and/ or reference order when contacting our service customers.
 
7 days deadline :
  • the product is sent back simply because you are not satisfied: refunding of the product only, you will be chargeable for the return.
  • the product is returned for a motive which falls in EUROBEL sarl: the refund of the product, sending expenses and possible returns will be chargeable to the company.

In the case of an exchange, the return expenses will advantageously be compensated with a delicious speciality.
The refund will be carried out within a time lower than 15 days after reception of the product by EUROBEL sarl
 
Guarantees

We are at work to give you all satisfaction with our products and services.

If you were not entirely satisfied, we propose to refund or to replace the products concerned. The return or replacement of specialities will be not accepted after expiration of the shelf life.
 
Return details :

To treat your requests, we kindly ask you to specify your name and first name, addresses, date and number of order as well as your customer reference. We will not be able to take into account an incomplete request.
 
 

Telephone : 05 62 36 83 74 from Monday to Friday (8:00 am to 5:00 pm)


From abroad : 00 33 5 62 36 83 74 from Monday to Friday (8:00 am to 5:00 pm)
 
Mail :

Sarl EUROBEL
25 Avenue Bertrand Barère
BP 534
65000 TARBES

Return of the parcels :

Sarl EUROBEL
25 Avenue Bertrand Barère
65000 TARBES

 

 



 Sending cost

 

For France
  • Extra charges - Fixed price according to the amount of the order
     
Order amount Sending cost
Till 200 € 25 €
From 201 to 300 € 30 €
From 301 to 400 € 35 €
From 401 € FRANCO


For international
  • Extra charges - Fixed price according to the amount of the order

INTERNATIONAL COLISSIMO PRICE from the 1st of march 2010
with Fixed Value Declared (+ 4 €) and receipt notice (+ 1.30 €)

Zone A European Union + Switzerland and Norway
     
Zone B European eastern countries except EU and Maghreb
     
Weight till ZONE A ZONE B
     
1 kg 21.35 €  24.70 €
2 kg 22.95 €  26.60 €
3 kg 26.60 €  31.05 €
4 kg 30.25 €  35.50 €
5 kg 33.90 €  39.95 €
6 kg 37.55 €  44.40 €
7 kg 41.20 €  48.85 €
8 kg 44.85 €  53.30 €
9 kg 48.50 €  57.75 €
10 kg 52.15 €  62.20 €
15 kg 59.15 €  72.40 €
20 kg 66.15 €  82.60 €
25 kg 73.15 €  92.95 €
30 kg 80.15 €  103.55 €
     
 To consult us beyond
  

Applicable duty - litigations:

This contract is subjected to the French law.

The language of this contract is the French language.

In the event of litigation the court of TARBES will be only qualified.

These measures do not deprive the members living except Metropolitan France of the application of rules planned in the international agreements.
 
Regulation of the disputes :

Our Customer service is at your disposal to resolve at best any dispute which could arise and to find an amicable solution.
 
Vous pouvez le contacter par :
 
Telephone : 05 62 36 83 74 from Monday to Friday (8:00 am to 5:00 pm)

From abroad : 00 33 5 62 36 83 74 from Monday to Friday (8:00 am to 5:00 pm)
 
Mail :

Sarl EUROBEL
25 Avenue Bertrand Barère
BP 534
65000 TARBES

Return of the parcels :

Sarl EUROBEL
25 Avenue Bertrand Barère
65000 TARBES

 



 Deadlines of treatment of your order and its delivery

For any sending in France :

The orders are sent within 72 hours following the on-line validation.

When ready, your order is delivered by :

  • traceable Colissimo within 48-72 hours( not guaranteed deadline)
These deadlines get for working days, except mail delivery problem and according to products availibility.
 
For any sending abroad :

Departure of our warehouses within 72 hours after reception of the order (except shortage of stock).

Delivery deadlines
  • Germany, Austria, Belgium, Denmark, Spain, Great Britain, Ireland, Italy, Luxembourg, Netherlands, Portugal, Switzerland, Sweden, Finland
    Delivery within approximately 8 days.
  • Greece, Malta, Cyprus, Czech Republic, Estonia, Lithuania, Latvia, Poland, Slovenia, Slovakia.
    Delivery within approximately 12 days.


EUROBEL sarl is not responsible for irregular or longer delivery than planned . The indicated deadlines are the ones usually mentioned. These indications are given as a rough guide and have no contractual shape.

 



 Rights and taxes, customs

A - VAT

The regulations are fixed by the European Union.
Expedition to a country of the European Union : invoicing inclusive French VAT.

B – CUSTOMS DUTIES WITH DESTINATION AND LIMITATIONS OF IMPORT

The possible customs duties to be settled in destination are chargeable to the addressee. These rights do not raise within the competence of EUROBEL sarl.

 
So, it is up to you to inquire with the local authorities of the possible limitations of import of the products which you intend to order.


 Reassurance and confidentiality

 

A - Reassurance

Our site is the object of a system of reassurance :

We adopted the process of encoding in 128 bits and we also arrange of 3D SECURE.
This technology is optimized if you use Microsoft Internet Explorer or Mozilla Firefox.
All the sensitive data connected to ways of payment are so protected and coded during their transfer on internet.
You notice that you enter " secure Zone " the view(sight) of the key ( Firefox) or the padlock (Internet Explorer) which closes.


According to Data protection acts, the personal details you communicate are treated and stored in conditions to insure the security of the information.

B – Confidentiality of your personal data

EUROBEL sarl attaches a quite particular care to the protection of your personal data and operates to respect this right.

We make a commitment to respect the completeness of the measures of the direct marketing professional ethic code for the protection of the personal data (version in December 1993 version).

Right of access and rectification :

According to data protection acts of the 6th of january 1978, you have a right of access, rectification and opposition to your personal data
To exercise it, you just have to make the request on-line or by mail and indicate us your name, first name, address and if possible your customer reference :


by email : contact@lesrecettesgourmandes.com

 
by mail : sarl EUROBEL - 25 Avenue Bertrand Barère BP 534 - 65000 TARBES

 

Prospecting by e-mail :

E-mail that will be sent will clearly specify the object of the message, which appears in the electronic mailbox, the identity, the brand or the commercial nature of these propositions. In foot of message, you will also find the possibility, by simple click, of exercising your opposition right for the sending of any new message for prospecting e-mail.
Besides, any use of e-mail databases will be the object of a check of their statement with the CNIL.


Data collected during the consultation of the site :


During the consultation, our site collects, from the software activated by your own computer, data on the date, the consulted pages, the time of consultation as well as the IT address of your computer, the access provider, the search engine, the link at the origin of this consultation.
This collection allows us to improve the ergonomics of our site and to strengthen the efficiency of our partnerships.
You can prevent this collection by deactivating this function in your browser. Even when this functionis deactivated you keep the possibility of reaching our site.

Other information :

When transmiting you order or your catalogue request, in order to treat your demand, we register certain data (name, first name and mailing address).
By our intermediary, you can be brought to receive propositions of the other companies or associations. If you do not wish it, you just have to contact us (by indicating us your name, first name, address and customer reference or e-mail address) by e-mail or post.


If you do not wish to receive these propositions, mention it to us during the transmission of your data, EUROBEL sarl will respect your wish.
The addresses of the persons which received presents through customers of EUROBEL sarl are not stored in the database.


If your child registered information concerning him on our site and if you wish to verify them, to modify them, to update them or to delete them, thank you for informing us about it :

By  : contact@lesrecettesgourmandes.com

 
By mail : sarl EUROBEL - 25 Avenue Bertrand Barère BP 534  - 65000 TARBES

EUROBEL sarl makes a commitment to take all the necessary measures as soon as possible to answer your expectations. We remind that the minors have no capacity to contract.

According to the French law we proceeded to a statement of our site with the National IT and Liberties Committee (CNIL). Our statement number is 702833.

 



 Competent jurisdiction

 

The terms of sale are governed by the French law.

 



 Terms of payment

We accept payment by Credit card (Visa, Mastercard) via our reassurance system or by check.

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